Are you about to be replaced by a robot?
There has been a lot of talk in the media recently about how everyone's jobs are going to be replaced by robots. This is becoming more and more prevalent in insurance. Whilst there is a very real need for a greater level of tech enablement in insurance, there is a still a role for face to face advice for complex risks. John Warburton, founder of Konsileo, spoke to Insurance Business UK about what the future holds.
We feel that brokers need to fundamentally change their processes to either become commodity transactional enablers, giving robo-advice but perhaps with manual intervention at some very high impact ‘moments of truth’, or become true advice based organisations